Forest Interactive’s Digital Voucher Platform (DVP) is a comprehensive and fully customizable one-stop portal for partners such as mobile operators, businesses and merchants to offer a range of digital vouchers and generate more ARPU.
As more and more users turn to their mobile devices to purchase goods and services online, digital vouchers can be an effective marketing tool to help in building brand image, as well as increase consumer loyalty and Customer Lifetime Value (CLV).
80%
of all coupon redemptions are mobile
*Source: Juniper Research
$740.41 billion
Global digital voucher market size by 2027
*Source: Research and Markets
Current Challenges Faced by Mobile Users
Lack of a one-stop platform for voucher purchase
Too many different offers and channel options in the market
Limited categories of vouchers available on each channel
Untrustworthy payment options supported by third party brands create lack of buyer confidence
No reward system offered by other platforms for big spenders
Value of DVP for Mobile Operators
- Diversify revenue through multiple payment methods including Direct Carrier Billing (DCB), credit card and e-wallets.
- Focus on brainstorming new marketing ideas, promotions, and campaigns, while the DVP team handles app development challenges.
- Strengthen loyalty of existing Mobile Operators’ customer base with reward programs and increased engagement.
- Offer exclusivity that helps decrease the churn rate and attract new mobile subscribers.
- DVP team will resolve issues promptly – Mobile Operator needs to only direct consumer feedback to the DVP team.
Value of DVP for Mobile Subscribers
- One-stop service that simplifies voucher purchases and provides convenience to customers.
- Less verification steps needed when compared to voucher portals owned by third party brands.
- Available loyalty points can be used to redeem phone credits due to app exclusivity.
- Quick and easy direct payment to mobile phone bill.
Key Features
Reward Points System
Loyalty points are gained from every transaction, with the capability to tie up with the mobile operator’s existing reward points system.
Customized Local Events Promo
Timely customization to align with local events.
Real-Time Updates
Immediate notification on issues such as currency fluctuation, stock availability, supplier’s server issue, and pricing update during a promotion.
Fully Customizable Contents and themes
Flexible product and promotion customization.
Gamification
Community building through tournaments and gamification.
Security
Payments and transactions use PIN verification and all data communications are secured with DigiCert SSL.
User-Friendly Interface
A clear flow for users with a short and direct journey.
Community Features
Effective user engagement platform with special privileges and rewards features.
Automated Analytics Support for Mobile Operators
Web analytics tools collect, analyze, and report all activities that happens on DVP for performance and revenue report generation to measure and predict future growth.
DVP as a White Label Solution
Forest Interactive offers a White Label solution with gamification features to enhance user acquisition, engagement and retention.
Increased Loyalty
Reward program encourages repeat purchase. Hence, Customer Lifetime Value (CLV) is significantly higher.
Quick & Easy to Deploy with Fully Customizable Branding
DVP offers ready-made and fully-tailored solutions based on the Mobile Operator’s preference and requiremenets.
Ready-to-Use Platform
DVP team oversees the entire onboarding process with round-the-clock support.
Cost & Time-Efficient
By using an already-polished platform, Mobile Operator saves R&D time and cost, reducing CAPEX needed for technology development to a minimum.
